Privacy Policy

Last updated: 10/09/2025

This Privacy Policy explains how we collect, process, and protect personal data when you visit our website or use our content. We comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR - EU) and the Brazilian General Data Protection Law (LGPD).

1. Data Controller

Operator: Cartpanda Tecnologia de Pagamentos Ltda
Operated by: M. Crespo Cordeiro Cerâmica LTDA (CNPJ: 02.843.095/0001-30)
Address: Estrada de Capões, s/n – São Sebastião, 4º Distrito – Campos dos Goytacazes – RJ – CEP 28030-002 – Brazil
Email: support@auranova.site

2. Data We Process

Usage Data: IP address, date/time of access, referring URL, pages visited, browser and device information.
Communication Data: Information you send through forms or email correspondence.
Cookie/Tracking Data: Technical identifiers, consent preferences, and similar session-based data (if cookie banners are used).

3. Purposes and Legal Bases

Website operation and security (legitimate interest, Art. 6(1)(f) GDPR).
Performance and audience analytics (consent, Art. 6(1)(a) GDPR, if analytics or tags are enabled).
Communication related to user inquiries or support requests (Art. 6(1)(b)/(f) GDPR).
Legal compliance with tax, consumer, and data protection obligations (Art. 6(1)(c) GDPR).

4. Cookies & Similar Technologies

We use cookies to ensure the functionality of our website and, with your consent, for analytics purposes. You can manage or withdraw your cookie preferences anytime under Cookie Settings.

5. Third-Party Services

If used, the following external providers may process certain data (such as IP address and usage patterns):

Google Tag Manager & Google Analytics 4 (Google Ireland Limited) – analytics and website performance measurement (only with user consent).

6. International Data Transfers

When data is processed by service providers outside Brazil or the EU, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent data protection mechanisms.

7. Data Retention

Personal data is stored only for as long as necessary for the purposes stated above or as required by applicable law.

8. Your Rights

Access, correction, deletion, restriction, and data portability rights.
Withdrawal of consent at any time without affecting prior lawful processing.
Right to lodge a complaint with a competent data protection authority.

9. Data Protection Contact

Data Protection Officer (DPO): dpo@auranova.site
E-mail: support@auranova.site

10. Changes

We may update this Privacy Policy periodically to reflect changes in our data practices or legal obligations. The latest version will always be available on this page.

Operator: Cartpanda Tecnologia de Pagamentos LTDA — Operated by: M. Crespo Cordeiro Cerâmica LTDA (CNPJ: 02.843.095/0001-30) — Estrada de Capões, s/n – São Sebastião, 4º Distrito – Campos dos Goytacazes – RJ – CEP 28030-002 – Brazil — support@auranova.site